Home Visits

Home visits from our doctors are only available to elderly patients who are physically unable to visit the clinic. These visits should be booked through reception in the morning if possible by ringing 9467 5541.

Practice Hours

Mon - Fri : 8:00 AM to 8:00 PM Sat - Sun : 8:00 AM to 4:00 PM

After Hour Consultations

After Hours a home visit can be arranged through DOCTOR DOCTOR Locum Service by calling 132660. All patients’ who use this service are bulk- billed provided they have a valid Medicare card. This service is available after 6.00pm to 8am on weekdays and 11.00am on weekends to Monday until 8am and all Public Holidays. This message is accessible on our clinic answering machine when calling After Hours (6pm). A report will then be sent to your Doctor to notify them of the consultation & any action to followed up.

Emergencies

If your condition is life-threatening or requires hospital care please dial 000 to call for an ambulance.

Reminder/Recall System

This practice regularly sends out reminder and recall letters for immunisations, pap smears and any abnormal results. If you do not wish to participate please notify our Doctors or reception staff so documentation of this will be made in your file.

Interpreter Services

The clinic has access to The Doctor’s Priority Line at the Translating & Interpreting Service, also known as TIS National, which provides immediate telephone interpreting assistance 24 hours a day, seven days a week, from a pool of over 1750 interpreters with access to a wide range of languages.

Confidentiality/Privacy Policy

Your confidentiality and personel records will be respected and treated with the greatest of care at all times. However, it helps the reception staff if you are able to indicate if your problem is urgent. You do not need to give any details of your problem. Full privacy policy viewable here.

Telephone Calls to our Practice

Only Emergency phone calls will be put through to the Doctor on Duty. Our Doctor’s prefer not to consult over the phone. Please come into the clinic if possible.

Appointments

We prefer all patients to make appointments if possible. Every effort will be made to accommodate your preferred time. If you have a complex problem or require more than two people to be seen by the Doctor, please inform us so that adequate time can be allocated. Emergencies will always be given priority.

Prescriptions & Referral Letters

An appointment must be made to see a doctor when you require prescriptions and referrals.

Practice Fees

Surgery consultations will be Bulk-Billed except for special circumstances such as TAC, Work cover and overseas visitors. Private Fees: Standard Consultation=$70.00, Long Consultation=$90.00, Extended Consultation=$110.00, Medical Reports will vary in price so best to consult your Doctor for an approximate fee.

Your Rights

If you have any concern, we would like to hear about it. Please feel free to talk to any of our Doctors or practice staff, in confidence. An appointment can be made at your convenience, we are here to help.

Results

Please make an appointment with your Doctor to obtain your results. Results can not be obtained over the phone due to confidentiality.

Complaints

If you have a health-related complaint, please do not hesitate to talk to us. Please contact our friendly reception staff for more information. We assure you that all your concerns and feedback will be treated with respect, dealt with in a timely manner, and we will maintain confidentiality of the parties involved.

Changes to your Medical/Personal Details

It is extremely important our clinic has access to your current medical/personal history. Please approach staff at reception where you will be given an update form to complete.

Co-ordination of Patient Medical Health Care

Our clinic engages with a wide range of relevant health professionals and community services to improve and facilitate optimal patient care. Should your doctor feel it necessary to refer you to another health professional, all necessary details and information will be discussed during your consultation.